Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Big ZigZag ("we", "us", "our") collects, uses and protects your personal data when you visit www.bigzigzag.com or contact us through our website.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Big ZigZag is a sole trader business operated by Melissa Woods, based in Newport, Shropshire, United Kingdom.

For any data-related enquiries, please contact us at hello@bigzigzag.com

What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Your name and business name
  • Your email address
  • Any information you provide in our contact form
  • Technical data such as your IP address, browser type and device information (collected automatically by Squarespace)

How We Collect Your Data

We collect data when you:

  • Fill in and submit our contact form
  • Send us an email directly
  • Visit our website (technical data collected automatically)

How We Use Your Data

We use your personal data to:

  • Respond to your enquiries
  • Provide our virtual assistant and digital marketing services
  • Communicate with you about your project or enquiry
  • Improve our website and services

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Legitimate interests — to respond to your enquiries and provide our services
  • Contract — to fulfil our obligations when you engage our services
  • Consent — where you have explicitly agreed to receive communications from us

Third Party Services

Our website is hosted by Squarespace. Squarespace may collect technical data about your visit as part of their standard hosting and analytics service. You can view Squarespace's privacy policy at squarespace.com/privacy.

We plan to implement Google Analytics in the future to help us understand how visitors use our website. This policy will be updated when that service is activated.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.

Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at hello@bigzigzag.com. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.